Career Opportunities

• Cashier & Customer Experience Specialist
• DZ Driver – Warehouse Team
• Educational Sales Consultant
• Music Gear Specialist - Band & Orchestra
• Music Teacher

Cosmo Music is always on the lookout for qualified and energetic individuals interested in working in a positive and progressive retail environment. We'll make sure to provide you with the opportunity to grow and develop your skills, as long as you promise to bring passion and your utmost dedication to work every single day.

At Cosmo Music, our mission is to enthusiastically nurture, inspire, and empower the music making aspirations of everyone we engage with. This means we continually celebrate the broad range of instruments that each individual holds a passion. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. Accommodation is available as required for candidates taking part in all aspects of the selection process.

We would like to thank all interested applicants who apply; however, only candidates who are selected for an interview will be contacted. We do not accept zipped email attachments.

Why Join the Team?

• Competitive wages and flexible benefits
• Opportunity to advance your career
• A team that cares and treats you like family
• Culture of teamwork and collaboration
• Celebrates and rewards our team members
• Share and expand your music expertise

About Us

• We have a passion for music and instruments of all kinds
• Established in 1968, over 50 years in the music business; founded by Tom Hebert, family owned and operated, currently lead by Tom’s son Mark Hebert
• In 2008, Cosmo Music opened its 60,150 sq ft superstore, the single largest musical instrument store in North America
• Over 200 employees including 25 repair technicians and 80+ highly qualified teachers
• Cosmo Music is a full-line music dealer offering sales, rentals, and repairs of an extensive range of musical instruments, sound equipment, accessories, print music, and repertoire
• The Cosmo School of Music provides private and group lessons to hundreds of students each week, both in person and online
• In addition to our Retail Store, Educational Services Division, School of Music, Repair Shop, and Cosmo Pro production services, we also serve a vast customer base through ecommerce via our website (CosmoMusic.ca) and various marketplace channels (Amazon.ca, BestBuy.ca, Reverb.ca, and Walmart.ca), processing and shipping hundreds of orders each day
• Launch Music is our newest division, supporting B2B distribution Canada-wide

Read more about us

Scope of Responsibilities

Music Gear Specialists are responsible for maintaining a friendly, welcoming environment, assisting customers in the selection of products and ensuring an excellent customer experience all around. As trusted advisors, Music Gear Specialists must be very familiar with the details and application of the products and services the store offers and must be committed to continuously learning about new products as they emerge. When not assisting customers, Music Gear Specialists ensure that products are fully stocked, and that the retail space is maintained to present a clean and tidy store. Music Gear Specialists also process sales transactions and returns for customers.

Key Deliverables

• Sell products and services – assisting both in-store and online customers

• Achieve a higher level of customer satisfaction through continual self-evaluation, analyzing successes and failures, and consistently serving customers at the highest level

• Achieve an elevated level of customer loyalty and attract new customers

• Enthusiastically assist customers, displaying a genuine interest in meeting their needs, nurturing customer relationships, and continually building our reputation as a premier music dealer

Qualifications

• Excellent organizational abilities; can prioritize and meet timelines in a busy environment
• Thorough knowledge of at least one family of instruments – ideally you are a passionate musician
• Exhibit superior interpersonal, customer relations skills, and has a positive attitude
• Ability to anticipate situations and problem-solve independently
• Excellent oral and written communication skills with strong attention to detail
• Customer service oriented – you like to help people
• Availability to work evenings and weekends
• The ideal candidates should have at least two of years of retail or industry experience

How to Apply

Qualified applicants should submit a full resume and cover letter to:

Chris Fountain, Assistant Store Manager
chris.fountain@cosmo.ca

Please include “Job ID: Music Gear Specialist” in the subject line.

Key Deliverables

• With attention to detail, you assist the customer at the point of purchase ensuring accuracy of the transaction
• Process payments involving a variety of payment methods
• Open, close, and reconciliation of individually assigned till
• Achieve an elevated level of customer loyalty and attract new customers - by enthusiastically assisting customers, displaying a genuine interest in meeting their needs, nurturing customer relationships, and continually building our reputation as a premier music dealer
• You may assist with gift and apparel sales or ensure a Gear Specialist is engaged to assist for both in-store and online customers as required

Qualifications

• Two years of experience in a cashier position preferred with a customer service orientation
• Excellent organizational abilities; can prioritize in a busy environment
• Knowledge of at least one family of instruments is a plus
• Exhibit superior interpersonal and customer relations skills
• Ability to anticipate situations and problem-solve independently
• Excellent oral and written communication skills with strong attention to detail
• Availability to work evenings and weekends

How to Apply

Qualified applicants should submit a full resume and cover letter to:

Chris Fountain, Assistant Store Manager
chris.fountain@cosmo.ca

Please include "Job ID: Cashier & Customer Experience Specialist" in the subject line.

Key Deliverables

• An improved customer experience - through efficient and effective turnaround of customer correspondence, fulfilment of orders, and delivery of services

• A higher level of customer satisfaction - through continual self-evaluation, analyzing successes and failures, strive to consistently deliver services at the highest level

• An increase in revenue - constantly seeking out areas for growth, managing time effectively, and allowing for more time to seek new accounts

• Explore and cultivate alternatives to traditional in person school visits, with a focus on maintaining and building strong customer relationships in the evolving service environment, using technology as a primary tool

Scope of Responsibilities

• Represent the company at the school level by facilitating service, sales, and rental solutions

• Promote the band instrument rental program as an excellent tool for building and maintaining strong school music programs

• Promote the sale of consumable supplies (i.e., reeds, mouthpieces, and method books, as well as instrument purchases, PA, sound equipment, and repertoire)

• Offer support and advice on a myriad of situations that arise in a school music classroom (i.e., troubleshooting instrument issues)

• School visits (as required) to consult with teachers and to pick up and return instrument repairs and rentals, including seasonal delivery requirements (i.e., September and June)

• Seek new areas for growth by identifying potential leads and developing those opportunities

• Meet with potential clients and grow long lasting relationships by understanding their needs and demonstrating how our solutions will effectively meet them

• Identify areas where we can connect customers with the full range of services that Cosmo offers (i.e., pro audio solutions, private lessons, music hall events, and more)

Qualifications

• 3 years of sales experience

• Experience managing a client base

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment, meeting the needs of many clients

• Motivated to succeed and possesses the desire to provide the highest level of customer service

• Ability to work independently and manage time effectively

• Knowledge of a wide range of musical instruments and equipment, particularly band instruments

• Possesses a strong desire to continually learn and develop expertise, becoming a trusted advisor to clients

• Ability to play at least one musical instrument

• A clean driver’s abstract and minimum 3 years of experience driving with an Ontario full G-level license

How to Apply

Qualified applicants should submit a full resume and cover letter to:
careers@cosmo.ca

Please include "JOB ID: Educational Sales Consultant" in the subject line.

Scope of Responsibility

• Pick up and/or deliver musical instruments and associated products between our HQ in Richmond Hill, Montreal, and Ogdensburg (NY) Warehouse locations
• Monday to Friday and seasonally weekends based on peak sales periods
• You will load-in and load out mostly pallets with product
• Keep the equipment clean and in good working condition you will be driving the same truck on a regular basis. We address the insurance requirements
• Perform a daily inspection of equipment and ensure health and safety protocols are always followed
• Keep reports up-to-date, accurate, and submitted in a timely manner as required

Qualifications- This job is for YOU, if you can show us

• You have a valid DZ driver’s license
• You have a clear CVOR and abstract
• Minimum 3 years of DZ Driving experience
• Must be able to provide a clear criminal record and be bondable
• A valid passport to be able to cross the border daily as required
• Ability to lift or move heavy products along with the aid of warehouse equipment as this is a physically oriented position
• High school diploma preferred but we look for team players and hard workers too
• Excellent communication skills
• Good people skills to be able to have good relationships with fellow members of team
• Possess excellent organizational and coordination abilities
• Able to multi-task and place priorities in an orderly manner
• You are an individual that pays keen attention to even the smallest of details
• Adequate knowledge of warehouse data system is a benefit

Compensation

Hourly Rate: $27.50 CAD, payroll is bi-weekly.

How to Apply

Qualified applicants should submit a full resume and cover letter to:

Adrian Ruesegger, Warehouse Manager
adrian.ruegsegger@cosmo.ca

Please include “DZ Driver” in the subject line.

Contract Position

What instrument do you play and love to teach?!

This is an independent contractor position. As a teacher with the Cosmo School of Music you will be responsible for enthusiastically nurturing, inspiring, and empowering the music making aspirations of everyone we engage with. You will provide superior individualized and comprehensive music instruction with a focus on: repertoire, theory, written theory, technique, sight reading, ear training, improvisation, and rhythm. This role will involve helping students learn more about music, develop a sensitive and critical listening ear, create, and perform music, and build an understanding of the role of music in history and contemporary society. These are all vital ingredients in the education of every student.

Why Join the Team?

The Cosmo School of Music recognizes teachers have a variety of levels of experience. As such we have established a marketplace that allows you to work with us to set up a business model that allows for your experience to be recognized through our fees paid to teachers and the corresponding student rates. Cosmo also provides a set of services to support you. We care about your success and that of the student. Having a variety of teachers at different levels allows us to provide a broad teaching program to students at a variety of skill levels seeking your teaching expertise. The rates provided in this advertisement provides an example. Please contact our Director of School of Music to learn more.

Scope of Responsibility

• Nurture, teach, and show students in a 1:1 teaching environment how to use an instrument or their voice
• Guide them as they perform and refine what they are doing to achieve the desired level of skill
• Prepare teaching materials for individual students
• Take daily attendance and communicate with front desk staff as needed
• Connect with parents as needed to ensure forward progress

Key Deliverables

• Engage the student in the lesson series successfully
• Working with the student to achieve the desired learning objectives and skills

Qualifications

• Bachelor's Degree in Music with at least 3 years teaching experience
• High performance standard for primary instruments taught
• Must be able to explain complex musical concepts to students in an easy and accessible way
• Great communicator
• Excellent organizational skills
• Consistent availability for at least 1 year
• Ontario Teaching Certificate is considered an asset

How to Apply

Qualified applicants should submit a full resume and cover letter to:

Abdallah Hamidavi
abdallah.hamidavi@cosmo.ca

Please include “Music Teacher and the instrument you teach” in the subject line.