1-800-463-3000
support@cosmo.ca
Cosmo Music Instrument Quality Assurance
Cosmo Music Quality Control Process
From the time an instrument is manufactured and the time it arrives at our store, it may well have travelled half way around the world several months since it was born. Although manufacturers take this into account by packaging appropriately, there are still issues of temperature, humidity, and handling which require attention once the instrument arrives at its destination.
The reality is most retailers only open up the box and put the product on display… this is far from adequate!
From the moment your instrument arrives at our warehouse every effort is taken to ensure you are getting a quality product in perfect playing condition. At our receiving dock, boxes are examined for any signs of damage, and either refused or opened for an initial inspection. We are not shy about returning any instrument at this point if it has been compromised in any way between the factory and our store. Once the instrument is received into our system it is staged to go through the repair shop to be examined by a qualified repair technician. Included in the preparation are the following (where appropriate) and action taken to remedy if necessary:
Stringed Instruments
Tune to pitch
Play to test that action meets factory specifications; listen and feel for any buzzing, intonation issues or uncomfortable playability
Feel for sharp fret edges
Inspect finish
Confirm all electronics, pots, and switches function appropriately
Confirm all mechanical operations work properly including whammy bars, fine tuners, and built in tuners
Inspect construction
Inspect condition of the strings
If powered by a battery, confirm it is at full strength
Humidify if necessary
Technician signs the tag to confirm that all details have been completed
Wind Instruments
Unpack instrument removing all corks used to stabilize keys during shipment
Leave the instrument to allow the pads to "relax"
A visual inspection is done to ensure the finish is at factory standards
Lubricate corks with factory approved grease
Check and adjust the fit of components to ensure a firm, but not excessive pressure is needed to assemble; out of the box many corks are too tight and the player could easily cause damage to parts by having to apply too much pressure
Inspect the key action
Check pad coverage and adjust where necessary
Check all key combinations for proper adjustment
Play-test each instrument throughout its entire range to confirm all adjustments are correct
All instruments are played with the technician's own mouthpiece or head joint, unless it is not appropriate (in the case which the mouthpiece or headjoint is unique to the instrument, they are thoroughly cleaned after play-testing)
The case is checked for proper fit
Factory supplied accessories are inspected to ensure all are present
Large saxophone keys may be refitted with shipping corks to increase stability for transit
The instrument is repacked as it was received
Technician signs the tag to confirm that all details have been completed
Brass Instruments
Unpack the instrument and inspect the finish to ensure it is at factory specifications
Lubricate valves and slides with factory approved lubricants
Play-test with technician's own mouthpiece to confirm everything is functioning at factory specifications
Factory supplied accessories are inspected to ensure all are present
The case is checked for proper fit
The instrument is repacked as it was received
Technician signs the tag to confirm that all details have been completed
10 Via Renzo Drive
Richmond Hill, Ontario L4S 0B6
Canada
Come see us at our 56,000 sq ft musical instrument superstore!
10 minutes north of Toronto.
1-800-463-3000
Monday - Thursday: 11am-8pm
Fri, Sat, Sun: 11am-6pm
Holiday Hours
